Terms and Conditions - Classes and Workshops
1. All dogs attending our courses and workshops need to be vaccinated and microchipped and we may ask to see proof of this when you first attend.
2. Dogs must be kept on lead at all times when attending our courses and workshops unless specifically instructed by the course/workshop instructor to take them off lead for specific exercises. Only one dog will be permitted to be off lead at any one time in the interest of safety. Please bring your dog on a standard length lead (extendable leads can be beneficial to use in some environments but are not suited to indoor class environments).
3. We cannot accept any breeds prohibited under the Dangerous Dogs Act 1991 on our courses or workshops due to our insurance restraints. However, we are insured for XL Bullies to attend our classes and workshops providing they are registered on the Index of Exempted Dogs and are muzzled and kept on lead at all times during the class/workshop.
4. We are unable to accept dogs that have aggressive tendencies towards dogs and/or people on our courses and workshops due to the specialist care they require. If you do have a dog with aggressive tendencies, we will be happy to recommend other training and behavioural packages to specifically deal with such issues.
5. Please do not bring your dog to the course or workshop if they are suffering from any contagious illness or are experiencing sickness or diarrhoea. If you are unsure whether to bring your dog, please check with your vet in the first instance and then contact us.
6. Due to the distraction it can bring to male dogs and to prevent the risk of unplanned pregnancy, bitches cannot attend our courses or workshops whilst in season. Please contact us if you are enrolled on a course or workshop and your dog has come into season and we will endeavour to place you on an alternative date or carry over any missed weeks to a future course.
7. Please notify us of any allergies, behaviour problems or health issues (non contagious) that your dog has when booking on any of our courses and workshops. This will help us to tailor individual exercises to your dog's needs.
8. We only use force free methods in our courses and workshops and will not tolerate any harsh handling or use of equipment that causes pain/discomfort to the dog such as choke chains, prong collars, e-collars or water sprays etc. Failure to adhere to this will result in termination of the agreed services. Anyone witnessing such methods should report this to the course/workshop instructor as soon as possible.
9. Places are limited on our courses and workshops as we prefer to have small classes where all handlers and dogs get the full help and attention they deserve. We therefore require full payment for the course to be paid at the time of booking. Your place will not be secured until payment has been received.
10. Refunds will only be given in exceptional circumstances for example loss or death of a dog or rehoming. In some circumstances we may be able to agree transfer of course fees paid for to a future course or workshop with the final decision being made by K9 Klass Dog Training. This does not affect your statutory rights.
11. K9 Klass Dog Training carries comprehensive insurance (Pet Business Insurance); however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or fail to follow all given advice.
Terms and Conditions - 121s and Behavioural Packages
1. Full payment is due upon the day of the 121 session. Payment for 121 packages and behavioural consultation packages is due in full on the day of the first 121 session/initial consultation. Payment can be made by cash, bank transfer or PayPal.
2. Notification to cancel a paid appointment must be received within 24 hours of the session to avoid losing any fees paid. In most cases we will offer an alternative date for the session if you are unable to make the original appointment.
3. Refunds will only be given in exceptional circumstances for example loss or death of a dog or rehoming. In some circumstances we may be able to agree transfer of fees paid for to a future 121 session, course or workshop with the final decision being made by K9 Klass Dog Training.
4. The consultation package includes a comprehensive behavioural report that will be compiled and emailed to you as the client within 48 hours of the initial consultation session. The report will be updated after each follow up session with details of any training exercises covered and additional remedial plan actions. Three months of email support is also included in the package (starting from the date of the initial consultation).
5. We will guide, coach and support you as the client throughout the behaviour modification process and subsequent 3 months email support period. The advice given will be based on the welfare of the dog and safety and wellbeing of the family, public and dog as a whole.
6. If your dog has aggressive tendencies towards dogs and/or people, you must notify us of this upon booking your appointment so we can advise you of any safety measures required prior to the visit.
7. We only use force free methods and will not tolerate any harsh handling or use of equipment that causes pain/discomfort to the dog such as choke chains, prong collars, e-collars or water sprays etc. Failure to adhere to this will result in termination of the agreed services.
8. We cannot guarantee a 100% success rate or that behavioural issues will be remedied in a specific amount of time; the level of success and time it will take depends on both the individual dog and the commitment invested by you as the client. To ensure that continual progress can be achieved, it will require commitment from you as the client to practice and rehearse in your own time outside of the consultation sessions.
9. K9 Klass Dog Training carries comprehensive insurance (Pet Business Insurance); however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or fail to follow all given advice.
